-- Due to the COVID-19 situation, shipping to USA, Europe and within Asia is taking 14-28 days longer than usual --

Refund & Exchange

Refund & Exchange Policy

We hope you are happy with your purchase from FEEL & FLOW.CO but if you would like to return or exchange an item, just email info@feelandflowco.com for instructions. 

Refund:
  • We do not accept return of all purchased items, unless it's determined to be defective or damaged.

  • For defective or damaged products, please contact us via email within 7 days of receipt of items, together with photos of the products. And we will give you further instructions via email.
  • If more than the specified days have passed, then unfortunately, we are unable to offer you a refund.

Exchange:

  • We will happily exchange for another size if we have it in stock. Please contact us via email within 7 days of receipt of items before returning. If more than the specified days have passed, then unfortunately, we are unable to offer you an exchange.  
  • FEEL & FLOW.CO does not provide pre-paid exchange labels and you will be responsible for covering the shipping costs.

  • Depending on the shipping method and carrier selected, your exchange package may take several weeks to reach us if sending from an international location. We will only ship out a new item once we receive the original exchanged item. Please allow 1-2 business days to process your exchanged items.

  • You will be responsible for the shipping cost to send you back the new items.

  • Please read product measurements carefully before you buy. Feel free to email us at info@feelandflowco.com for more detailed measurements and we are happy to help you with what you need.
    Please note that all of our products are handmade. The product you receive will be consistent with the shop images, but may not be identical.

        Qualifications

        • Please note that we will not accept exchanges on our FREE SIZE items as full measurements are given for these.

        • All sale items cannot be exchanged or returned.

        • Items must not have been worn, washed, or altered.

        • No visible signs of use including deodorant/cosmetic stains, perfume, scents, hygienic stains, etc.

        • All tags must be intact and the products returned in their original packaging.

        * A decision to refuse a return or exchange that is not compliant with the FEEL & FLOW.CO return policy is final and cannot be refuted.